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The common Group philosophy represents the inherited values of TOTO that are shared among employees and will be carried forward into the future.
It represents the Company Mottos, the TOTO Group Corporate Philosophy, and the TOTO Group Corporate Code of Conduct.

Company Mottos

Company Mottos
Company mottos
Take pride in your work, and strive to do your best.
"Quality and Uniformity,""Service and Trust,"
"Cooperation and Prosperity"
In 1962, TOTO created its company motto to distinguish the tone of its future business activities while continuing to respect its origins and traditions. "Take pride in your work, and strive to do your best" embodies our determination to contribute to the advancement of society and improve the lifestyles of customers with a strong service mentality.

TOTO Group Corporate Philosophy

The TOTO Group strives to create a great company, trusted by people all around the world, and contributing to the betterment of society.
To achieve our philosophy, TOTO will:

  • Create an enriched and more comfortable lifestyle and culture built on our plumbing products.
  • Pursue customer satisfaction by exceeding expectations with our products and services.
  • Provide high-quality products and services through ongoing research and development.
  • Protect the global environment by conserving finite natural resources and energy.
  • Create an employee friendly work environment that respects the individuality of each employee.

Charter of TOTO Group Corporate Behavior

Objective

The TOTO Group wants to contribute to socio-economic development and be a broadly helpful entity for society by creating added value through fair competition and encouraging job creation in the countries and regions in which its businesses are promoted. To realize that, all people working for the TOTO Group strive to play an active role with a strong sense of duty based on the concepts indicated in the corporate motto and philosophy, and to fulfill their social responsibilities.
The Charter of TOTO Group Corporate Behavior stipulates the basic stance of behavior of all people working for TOTO Group to realize all stakeholders' satisfaction.

Charter of TOTO Group Corporate Behavior

Charter of TOTO Group Corporate Behavior

  1. The TOTO Group shall pursue customer satisfaction and provide products and services that are environmentally friendly, safe and easy to use.
    1. The TOTO Group shall gain customer satisfaction and trust by providing products with universal design and environmentally friendly products and services
    2. The TOTO Group shall act and make decisions in ways that put customer satisfaction first.
    3. All TOTO Group employees shall pay careful attention to and take great pride in their personal conduct and deportment, such as their attitude toward customers, telephone manners,daily greetings and personal appearance.
  2. The TOTO Group shall develop sensible business activities in transparent, fair ways, and sustain sound normal relationships with political organizations and governmental administrations.
    1. In its business activities, the TOTO Group shall comply with related laws and regulations and international norms and the spirit of such laws, regulations and norms, and conduct and compete in business in a fair and transparent manner.
    2. The TOTO Group shall never provide business entertainment, gifts or monetary compensation for acquisitions, seek profits unfairly or offer preferential treatment.
  3. The TOTO Group shall proactively disclose appropriate corporate information as necessary to facilitate communications with society and, at the same time, thoroughly protect and control various types of information.
    1. The TOTO Group shall protect personal information and customer information with sufficient care, and control that information appropriately.
    2. The TOTO Group shall disclose all appropriate and meaningful information to its stakeholders in a timely manner.
    3. The TOTO Group shall communicate interactively with society through public relations initiatives.
    4. The TOTO Group shall communicate with its shareholders through investor relations activities.
    5. The TOTO Group shall provide comprehensive education for employees and establish and strengthen its organizational structure to prevent insider trading.
  4. The TOTO Group shall strive to provide comfortable lifestyles by ensuring safe and pleasant working environments while respecting the diversity and individuality of all its employees.
    1. The TOTO Group shall strive to create a company that takes pride and joy in a job well done, and foster its employees' abilities and creativity while respecting their individuality and autonomy.
    2. The TOTO Group shall create an environment that develops the abilities of all of its employees to the fullest extent through fair treatment, without regard to nationality, gender, or disability.
    3. The TOTO Group shall create a comfortable working environment that promotes the physical and mental health of its employees through daily health and safety programs.
    4. The TOTO Group shall strive to develop proper relationships with all employees of its Group through sincere discussions and consultations.
  5. The TOTO Group shall build awareness of global environment issues as common issues of all humankind and aggressively tackle these issues from a global point of view as essential for the existence and activities of the company.
    1. The TOTO Group shall make serious efforts to establish a global-scale low-carbon society.
    2. The TOTO Group shall contribute to the effective utilization of limited water resources and engage in the formation of a sustainable society by conserving resources and energy, and sustainable use.
    3. The TOTO Group shall take action to reduce environmental loads and risks in all processes of its business activities.
    4. The TOTO Group shall undertake the conservation of biodiversity and sustainable development.
  6. As a good corporate citizen, the TOTO Group shall constructively contribute to communities and society overall.
    1. As a good corporate citizen, the TOTO Group shall proactively contribute to society by working with all of its stakeholders, including customers, and local community members.
  7. The TOTO Group shall resolutely oppose antisocial powers and sever relationships with them.
    1. The TOTO Group shall resolutely oppose antisocial powers and groups that pose a threat to the order and safety of civil society, and thoroughly sever relationships with them.
  8. The TOTO Group shall abide by the laws and regulations of individual countries and regions, respect international norms including those related to human rights, show further consideration to the cultures, customs and interests of stakeholders, and contribute to the socio-economic development of elevant countries and regions in managing the company.
    1. The TOTO Group shall abide by the laws and regulations of individual countries and regions, as well as international norms, develop business activities with respect for cultures and customs, and contribute to their development.
    2. As a member of a global society, the TOTO Group shall create business customs that are globally effective.
    3. As a member of global society, the TOTO Group shall respect international standards, including the protection of human rights, and never shall be involved in forced or child labor.
    4. The TOTO Group shall encourage the members of its supply chain, including business partners, to respect international norms.
  9. TOTO's top management shall, as their role, thoroughly enforce corporate ethics not only within the TOTO Group but also across supply chains and with business partners.
    1. TOTO's top management shall play a role in putting the spirit of this charter into practice by leading by example.
    2. The TOTO Group shall always listen to and understand opinions inside and outside the TOTO Group, and establish a truly effective corporate structure for the thorough enforcement of corporate ethics.
  10. TOTO's top management shall strive to resolve all issues that conflict with this charter as they arise.
    1. In the event of issues arising in conflict with this charter, TOTO's top management shall make clear both inside and outside the TOTO Group its intention to address the issue on its own, investigate the cause, formulate a solution, and prevent recurrence.
    2. TOTO's top management shall swiftly and precisely disclose all pertinent information to the appropriate social entities to fulfill accountability requirements, clarify authority and responsibilities, and take appropriate measures to prevent any recurrence of issues.

Scope of Application

Charter of TOTO Group Corporate Behavior applies to all employees of the TOTO Group.
Note: This Charter shall be applied among consolidated subsidiaries.
Note: Employees include contract employees, part-time employees and temporary employees.