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Outline of Activities in FY2015

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○:Target achieved △:Target not achieved
Classification Activity domain Key performance indicators (KPI) FY2015 actual FY2015 target Evaluation
Environment Click for results of activities in FY2015
Society Improve Customer Satisfaction Overall showroom satisfaction indicators 65% 65%
Satisfaction with after sales service 91% 89%
Level of customer telephone satisfaction 75 points 68 points
Proportion of customers impressed with prefabricated bathroom construction 48% 46%
Promote Supply Chain Management Domestic supplier compliance with TOTO Standards 100% 100%
Overseas supplier (suppliers to Japan) compliance with TOTO Standards 100% 100%
Implementation rate of CSR surveys among overseas Group company suppliers 100% 100%
Promote Human Resource Management Proportion of management track female employees 6.9% 6.8%
Employment rate of disabled persons 20.8% 18.5%
Governance Risk Management Maintenance of an emergency relay system(Implementation rate of emergency relay exercises) 100% 100%
Compliance Rate of deployment of proceedings from Compliance Committee (domestic) 100% 100%