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CSR Philosophy and System of Promotion

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CSR Philosophy

TOTO Group considers CSR management to be management by the use of CSR initiatives for the purpose of bringing TOTO Group Corporate Philosophy to life.
The TOTO Corporate Philosophy outlines the purpose of the company's existence, our business fields and the desired image for all of our stakeholders as the basis of what the company motto strive to communicate.

Philosophy System for TOTO Group Management

Philosophy System for TOTO Group Management

Company Mottos

Established in 1962
"Take pride in your work, and strive to do your best" embodies our determination to contribute to the advancement of society and improve the lifestyles of customers with a strong service mentality.

TOTO Group Corporate Philosophy

The TOTO Group strives to be a great company, trusted by people all around the world, and contributing to the betterment of society.
To achieve our philosophy, TOTO will:
  • Create an enriched and more comfortable lifestyle and culture built on our plumbing products.
  • Pursue customer satisfaction by exceeding expectations with our products and services.
  • Provide high-quality products and services through ongoing research and development.
  • Protect the global environment by conserving finite natural resources and energy.
  • Create an employee friendly work environment that respects the individuality of each employee.

CSR Promotion System

In fiscal 2004, the TOTO Group launched a Corporate Social Responsibility (CSR) Committee chaired by the President, and since then, the Committee has been promoting CSR management. The CSR Committee, which holds meetings once a year, is comprised of three fields: Environment, Social and Governance. Subcommittees that make up each field establish company-wide plans for their areas of responsibility, and engage in activities that cross over different departments and are expanded to related departments and Group companies. For the purpose of accelerating these efforts, a new executive officer in charge of overseeing CSR promotion at TOTO's domestic and overseas companies has been established since fiscal 2014. Cooperation between each subcommittee and the supervising division is being bolstered with the aim of speeding up CSR management through the delegation of authority.

Promotional System of CSR Committee

CSR Internal Penetration

To promote CSR management, TOTO Group is working to improve the awareness of CSR in our employees.

Initiatives in Domestic Japan

TOTO creates CSR educational materials, provides training programs targeting new recruits and new General Managers of TOTO and Group companies, training via e-learning systems and in-house conferences to foster transparency in an outline of CSR, specific initiatives, social trends and future initiatives.

Scenes from New Employee Training.
Scenes from New Employee Training.

TOTO e-Learning System
TOTO e-Learning System

Initiatives at Overseas Group Companies

Overseas Group companies have training programs that are based on actual circumstances in those countries. In addition, TOTO makes English and Chinese version education materials available to ensure employees undergo training to firmly establish CSR. TOTO China, which is located in Beijing and oversees business in China, takes advantage of opportunities to train general managers in China to also train them in CSR management and corporate culture. Furthermore, TOTO Vietnam, which is located in Hanoi, makes sure that employees receive training in company philosophy at regular internal meetings, to raise awareness.

General manager training in China
General manager training in China

Company philosophy training at TOTO Vietnam
Company philosophy training at TOTO Vietnam