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For Customer Satisfaction

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TOTO Group Customer Policy

The TOTO Group makes efforts to assure, maintain and enhance the satisfaction of every customer by continuously offering products and services in excess of customer expectations.
In addition, we have established a Basic Policy for Voluntary Action Plans on Product Safety for the purpose of delivering commodities that customers can use safely and securely.

How We Deal with Quality and Safety

We are working through our value chain to create products that truly provide customers with the level of reassurance they seek.

How We Deal with Quality and Safety

How we pursue Customer Satisfaction (CS)

We develop products and control quality to realize “products and services that satisfy customers beyond their expectations.

Overseas CS Activities
Domestic CS Activities